What this means
Error 380 means a sheet of paper is stuck in the transport path. The machine halts because optical sensors track paper along this route. If a sheet misses its schedule, the sensor flags a jam and stops the job.
Restarting the machine will not fix it. High humidity causes multiple sheets to feed at once, and worn rubber rollers lose traction.
You may need to remove the image drums to access trapped sheets. Always pull jammed paper out in the direction of normal travel. Pulling paper backward damages internal gears and feed fingers. Check the transfer belt for tiny torn corners. Small scraps will keep the error message active.
Common causes
- Torn paper fragments left on the transfer belt
- Improperly loaded paper stack in the input tray
- Worn or slick feed rollers losing traction
- Dust or toner buildup on optical paper sensors
- Moisture in the paper stock causing sheets to stick together
- Pulling paper backward against the normal feed direction
- Overfilled paper tray exceeding capacity guides
What to check first
- 1Check if paper is visible in the output area
- 2Open the top cover to inspect the internal paper path
Step-by-step fix
- 1
Open the top cover
Lift the top cover or access panel indicated by the printer display to expose the inner paper path.
Do not touch internal electrical contacts or wiring.
- 2
Inspect the visible path
Look closely at the entry and exit areas for any stuck paper or obvious obstructions.
- 3
Remove image drums if necessary
Carefully lift out the image drums if the panel directs you to access underlying jammed paper.
Protect the green or dark surfaces of the image drums from direct bright light.
- 4
Pull out jammed sheets
Grasp the jammed paper with both hands and pull it gently in the direction of normal paper travel.
Do not yank the paper and never pull it backward against the rollers.
- 5
Check for torn scraps
Inspect the transfer belt and rollers carefully to ensure no small paper corners or torn pieces were left behind.
- 6
Reinstall components
Place the image drums and all access covers securely back into their original positions until they click.
- 7
Reset the printer
Close all covers completely and press the resume or online button to clear the error state.
- 8
Run a test print
Send a single test page from your computer to verify that the paper path is clear and functions normally.
When to contact a professional
If error 380 persists after you clear all visible paper, or if you spot broken drive gears and damaged optical sensors inside, stop. Call a technician. Pushing past this point risks exposure to high voltage and severe burns from the hot fuser. Attempting internal mechanical or sensor repairs yourself will also void your warranty.