What this means

Google Cloud Print shut down at the end of 2020. It routes zero jobs, and the management page is dead. If your devices still point to that service, your print jobs fail.

Do not assume your printer is broken or your Wi-Fi dropped. Your hardware is fine. The cloud service your computer is trying to reach no longer exists.

Modern operating systems handle printing locally. Windows uses native IPP printing. ChromeOS uses native CUPS printing. Android uses the Mopria Print Service. IOS and macOS use AirPrint.

Common causes

  • Google officially shut down the service in December 2020
  • Mobile devices or computers are still configured to use Cloud Print
  • Printer firmware lacks native modern mobile print support
  • Operating system updates removed Cloud Print integration
  • Applications still reference the defunct Cloud Print API
  • Users are trying to set up a printer using legacy instructions
  • Network infrastructure blocks local discovery protocols needed for native printing

What to check first

  1. 1Verify if your printer supports Mopria or AirPrint
  2. 2Check if your operating system is up to date
  3. 3Confirm the printer is connected to the same local Wi-Fi network as your devices

Step-by-step fix

  1. 1

    Remove Cloud Print settings

    Delete any remaining Google Cloud Print configurations from your computer or mobile device settings.

  2. 2

    Connect printer to local Wi-Fi

    Ensure your printer is properly connected to your local wireless network instead of relying on a cloud connection.

  3. 3

    Set up AirPrint for Apple devices

    On iOS or macOS, open the print menu and select your printer if it supports AirPrint, as no driver installation is required.

  4. 4

    Set up Mopria for Android devices

    Install the Mopria Print Service plugin from the Play Store if your Android device does not detect the printer natively.

  5. 5

    Install manufacturer print apps

    Download the official app from your printer manufacturer, such as HP Smart or Canon PRINT, to handle jobs on mobile devices.

  6. 6

    Add printer on Windows

    Go to Settings, Devices, Printers and Scanners, and click Add a Printer to discover the device locally over your network.

  7. 7

    Add printer on macOS

    Go to System Settings, Printers and Scanners, and add your local network printer using AirPrint or IPP protocols.

  8. 8

    Update printer firmware

    Check the manufacturer website for any firmware updates that improve local network printing compatibility.

When to contact a professional

Call IT if complex VLAN isolation blocks your local printing. You also need professional help if you manage a fleet of legacy printers requiring specialized print server configurations.