HP 10.00.10 Supply Memory Error: Causes and Fixes

Error 10.00.10 means your printer cannot read the memory chip on your toner cartridge. This chip tracks toner levels and page counts. Without a readable chip, the machine refuses to authenticate the cartridge or verify the supply.

Your printer is not broken, and your toner is not empty. The machine simply fails to establish a clean electrical connection with the chip.

Third party and refilled cartridges frequently trigger this error because their chips communicate differently with the printer software. Cheap replacement cartridges sometimes ship with missing memory chips entirely. Original HP cartridges only show this message if the chip sustains physical damage.

• Dirty or contaminated electrical contacts on the toner chip
• A missing memory chip on a refilled or third party cartridge
• The toner cartridge is not fully seated in its slot
• Damaged or bent spring contacts inside the printer bay
• A defective or incompatible third party memory chip
• Static electricity buildup on the cartridge casing
• Outdated printer firmware rejecting newer cartridge chips

1. 1Verify if the installed cartridge is a third party or refilled unit
2. 2Check if the error persists after opening and closing the cartridge door

1. 1

   Reseat the Cartridge

   Open the front door, pull out the indicated toner cartridge, and push it firmly back into place until it clicks securely.

   Do not force the cartridge.

2. 2

   Clean the Chip Contacts

   Remove the cartridge and gently wipe the gold electrical contacts on the chip using a clean, lint free cloth and isopropyl alcohol. Let it dry completely before reinserting.

   Unplug the printer before cleaning internal areas.

3. 3

   Inspect the Chip

   Examine the memory chip to ensure it is present, flat, and not physically cracked or misaligned.

4. 4

   Power Cycle the Printer

   Turn off the printer using the power button, wait thirty seconds, and turn it back on to reset the controller board.

5. 5

   Perform a Hard Reset

   Unplug the power cord from the back of the printer while it is turned on, wait sixty seconds, plug it back in, and power on.

6. 6

   Test with Another Cartridge

   Install a known working genuine HP cartridge to determine if the issue is with the printer or the specific supply.

7. 7

   Update Firmware

   Check the printer menu or computer software to ensure the device is running the latest firmware version.

8. 8

   Inspect Printer Pins

   Carefully look inside the cartridge bay to ensure the spring contact pins are straight and making proper contact.

   Never touch internal components with bare wet hands.