Xerox 010-397 Fuser Fault
What it means
A fault in the fusing unit, the heated assembly that bonds toner to the page. A full power off, wait, and power on clears it when the cause was a one off. A code that comes straight back normally means the fuser has reached the end of its life and needs replacing.
Guides that cover this kind of fault
A guide written for 010-397 itself is still being checked against the manufacturer's documentation. These cover the same underlying problem and are filed under maintenance.
- Printer Making Grinding Noise: Causes and FixesA printer making a grinding, clicking, or knocking noise usually has a mechanical obstruction, stripped gears, or a misaligned paper path. Power off...
- How to Clean a Printhead: Automated Cycles and Manual CleaningRun an automated cleaning cycle from your printer maintenance menu, print a nozzle check pattern, and let the printer rest for several hours if...
- How to Clean a Printer Print Head SafelyTo clean a clogged printer print head, first run the built in automated cleaning utility from your printer software and print a nozzle check. If...
Common questions
What does the 010-397 error mean on a Xerox printer?
A fault in the fusing unit, the heated assembly that bonds toner to the page. A full power off, wait, and power on clears it when the cause was a one off. A code that comes straight back normally means the fuser has reached the end of its life and needs replacing.
Is the 010-397 error serious?
This one usually points at a hardware fault rather than something a setting will clear, so treat an unchanged result after a power cycle as a reason to contact the manufacturer rather than to keep trying.
Different code or problem?
Switch off and unplug a printer before reaching inside it. If a fault involves the power supply or internal electronics, or the machine is under warranty, contact the manufacturer or a qualified technician. Full disclaimer. Brand and code names are trademarks of their owners; PrinterFixUp is independent and unaffiliated.