What this means
Your Epson printer dropped its wireless connection to your router. The link between your printer and your home network is blocked.
Do not assume the hardware is broken. The printer is fine. The issue is a breakdown in how the printer and the router talk to each other, which usually happens after a router reboot, a Wi-Fi password change, or network interference from other electronics.
Your printer is not rejecting your computers or phones. It simply cannot reach the router to receive print jobs. You need to restore that specific bridge, not replace your equipment.
Common causes
- Incorrect Wi-Fi password
- Router on 5 GHz band only
- Weak wireless signal
- IP address conflict
- Outdated printer firmware
- Network isolation enabled on router
What to check first
- 1Verify other devices can connect to the Wi-Fi network.
- 2Ensure the printer is within range of the router.
Step-by-step fix
- 1
Restart network equipment
Turn off your router, computer, and printer. Wait thirty seconds, turn on the router first, then the printer, then the computer.
- 2
Print a network status sheet
Use the printer display to print a network status sheet and check the current connection settings and IP address.
- 3
Run the Wi-Fi Setup Wizard
Go to the network settings on the printer screen, select Wi-Fi Setup Wizard, choose your network, and enter the password.
- 4
Use the Epson app
Download the Epson Smart Panel app on a smartphone and use it to configure the wireless connection.
- 5
Check frequency band
Ensure your router has the 2.4 GHz band enabled, as many Epson printers do not support 5 GHz networks.
- 6
Update firmware
Check the Epson support website to see if a firmware update is available for your specific printer model.
When to contact a professional
Call a professional if your printer wireless card is physically damaged or if your network settings reset every time the machine loses power. Do not open the housing while the printer is plugged in. Doing this can also void your warranty if the machine is still covered.