HP Smart: Printer Shows Offline
What it means
HP Smart reports the printer offline even though it is switched on. This usually means the printer has dropped off Wi-Fi or its IP address has changed since the app last reached it. Power cycling the printer and reserving its IP address on the router keeps it online.
Guides that cover this kind of fault
A guide written for Printer Offline itself is still being checked against the manufacturer's documentation. These cover the same underlying problem and are filed under printer offline.
- Xerox Printer Offline: Causes and How to Fix ItTo fix a Xerox printer showing offline, restart the print spooler service on your computer and make sure the use printer offline setting is unchecked....
- Lexmark Printer Offline: Causes and Troubleshooting StepsA Lexmark printer shows offline when the computer or network loses communication with the device. Restore connection by disabling the Use Printer...
- Samsung Printer Offline: Causes and TroubleshootingTo fix a Samsung printer showing offline, clear the print queue and restart the Windows print spooler service. If using a wireless connection, verify...
Common questions
What does the Printer Offline error mean on a HP printer?
HP Smart reports the printer offline even though it is switched on. This usually means the printer has dropped off Wi-Fi or its IP address has changed since the app last reached it. Power cycling the printer and reserving its IP address on the router keeps it online.
Is the Printer Offline error serious?
Not usually. Codes at this level normally clear once the condition they describe is dealt with, and a printer that carries on working afterwards has nothing further wrong with it.
Different code or problem?
Switch off and unplug a printer before reaching inside it. If a fault involves the power supply or internal electronics, or the machine is under warranty, contact the manufacturer or a qualified technician. Full disclaimer. Brand and code names are trademarks of their owners; PrinterFixUp is independent and unaffiliated.